Shipping & Returns

Shipping Policy

Shipping options

For orders within Europe, we use different courier services depending on the city of destination.

International shipping

For international orders please visit Jimmy Lion's international online stores.

Delivery time

Jimmy Lion does not process or ship orders on Saturday or Sunday. Orders will ship out same day if placed by 11:55am CET. We supply a tracking number for all shipments, so you can follow your order at the couriers' websites. If you experience delays please contact hello@jimmylion.com and we can look into your order.

Shipping liability

All orders will be issued with their order tracking number. Jimmy Lion is not liable for items lost, stolen or damaged in the mail and upon delivery of merchandise to the carrier, and you will assume the risk of loss and title for the merchandise. You are responsible for any additional shipping charges and fees incurred from customs clearance including any duties and additional taxes.

Return or Exchange

Return and Exchange policy

If for any reason you are not completely satisfied upon receiving your order, you have 30 days from the original transaction date to return it for an exchange or refund. In order to return or exchange you should verify that the merchandise is unworn with labels and packaging intact. The customer is responsible for paying the return shipping costs back to Jimmy Lion.

If you ask for a refund you will receive the full amount for the goods (original shipping charges will not be refunded). We do not take responsibility for any goods lost during the return shipping.

Sales orders

All sale orders are final and cannot be returned or exchanged. Exceptions may be upheld in special circumstances. Email hello@jimmylion.com for more details.

How to Return or Exchange

Please email us at hello@jimmylion.com and state your name, email, order number, which goods you wish to return. We’d love to hear your feedback too (it helps us to make our socks better). 

Processing time

If you have requested an exchange, we will process it as quickly as possible upon receipt. You will receive a confirmation email when processed. Refunds are also processed shortly after receipt.

 

If you have any further questions, please email hello@jimmylion.com.