Frequently Asked Questions
If you don´t find the answer to your question in this page, please contact us at firstname.lastname@example.org
How can I track my order?
You can track your order through the link provided in your shipping confirmation email. You can also sign into your account on www.jimmylion.com using the email address and password you used during checkout. Your info is all there!
What if I need to change my order?
Once an order is processed by our warehouse, we are unable to make any changes to quantity, sizing, shipping option or shipping address. We process orders quickly, but we’ll do our best to accommodate any changes to your order if possible. The best way to change or cancel an order is to send us an email at email@example.com.
I haven't received any order confirmation, is everything okay?
Once your order is completed you'll receive an order confirmation email. If you haven't received any in your inbox, please check your spam/junk folder. If you can't find it, send us an email to firstname.lastname@example.org and we'll send you a copy.
Can I include a note with my order?
We do not offer that service at this time.
What payment methods do you accept?
We accept MasterCard, Visa, American Express, Discover and Paypal.
When can I expect my order?
Shipping to US
Standard shipping: within 2 to 5 business days depending on the city of destination via DHL.
Express shipping: within 1 to 3 business days via DHL.
Within 5 to 15 days depending on the country of destination. Please be aware of your country's customs policies, as customs duties may be added and collected before you are able to receive your shipment.
Where do you ship?
From our US online store we currently ship to the US and internatinally to Canada, Australia, Hong Kong, Japan, New Zealand, Singapore, South Korea and Taiwan. For other countries visit Jimmy Lion's international online stores.
Do you offer free shipping?
We offer free shipping in the US on orders over $40. The cost will automatically be discounted upon checkout.
What is your return policy?
If for any reason you are not completely satisfied upon receiving your order, you have 30 days from the original transaction date to return it for an exchange or refund. In order to return or exchange you should verify that the merchandise is unworn with labels and packaging intact. The customer is responsible for paying the return shipping costs back to Jimmy Lion.
If you ask for a refund you will receive the full amount for the goods (original shipping charges will not be refunded). We do not take responsibility for any goods lost during the return shipping.
What is your return policy for international orders?
Right now we are not able to return any goods purchased outside the United States. As such, any purchase of goods is final. We continuously review this policy, as it is important for us to know that our customers are entirely happy with their Jimmy Lion products.
How do I set up a return or exchange?
Please email us at email@example.com and state your name, email, order number, which goods you wish to return. We’d love to hear your feedback too (it helps us to make our socks better).
Do you offer free shipping on returns?
At this time we are unable to offer free shipping on returns or provide shipping labels.
What materials do you use to make your socks?
Our socks are manufactured using premium quality combed cotton. By combing the cotton, the short and breakable cotton fibers are removed leaving only the finest and strongest yarns. We also use a small percentage of elastane and polyamide to provide elasticity and resistance.
What is hand-linked toe?
Using the hand-linked process, the stitches on both sides of our socks' toe seam are linked with a single thread creating a really flat and comfortable finish.
How should I wash my socks?
We recommend washing your socks with cold water and no bleach to preserve colors and maintain size and shape. They will last longer if you keep them out of the dryer. Colors will stay truer if you wash your socks inside-out. Avoid bleaching or ironing your socks. Avoid tumble drying. To remove the label from your new socks do not rip it off as this will damage your socks. Please remove it by gently pulling out the thread on the label using your fingers.
How do I choose the size for my socks (men)?
For men, the size conversion is the following:
- Larger size: US 8-12 / EUR 41-46 / UK 7.5-11.5
- Smaller size: US 4.5-7.5 / EUR 36-40 / UK 4-7
How do I choose the size for my socks (women)?
For women, the size conversion is the following:
- Larger size: US 10-12.5 / EUR 41-46 / UK 7-11
- Smaller size: US 6-9 / EUR 36-40 / UK 3.5-6.5
How do I choose the size for my socks (kids)?
- Larger size (8-12 years): US 13.5-3.5 / EUR 31-35 / UK 12.5-2.5
- Medium size (4-7 years): US 9.5-13 / EUR 26-30 / UK 8.5-12
- Smaller size (1-3 years): US 5.5-9 / EUR 21-25 / UK 4.5-8
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